Privacy Policy

The Ipswich Platform Privacy Statement

This site is owned and operated by Ipswich City Council (Council) using software licensed from Social Pinpoint. Council collects and protects your personal information in accordance with this Privacy Statement. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

Council, through The Ipswich Platform , collects and manages personal information. Council respects the privacy of the personal information held by us.

Council complies with the privacy principles in the Information Privacy Act 2009 when we collect, store, use and disclose your personal information. For more information on how Council manages personal information, you can view Council's Privacy Statement and Personal Information Digest here. In addition, you can find more information on your privacy rights on the website of the Office of the Information Commissioner at www.oic.qld.gov.au.

Collection and use of personal information

Through The Ipswich Platform, Council provides a digital space for local community service provider feedback on a range of projects, services and subjects and share information, resources and localised advice. Your input will be managed by Council and its contracted service provider, Social Pinpoint.

From time to time, your personal information may be made available to other consultant companies employed by Council and/or employees of Ipswich City Council. Council will provide details on the identities of contracted consultant companies where this applies.

What personal information do we collect and use?

As far as practicable, we will collect personal information directly from you.

Personal and demographic information

Through The Ipswich Platform, Council collects the following types of information:

First name
Surname or family name
Email
Screen name
Year of birth
Postcode
Organisation
Office location
Program Purpose
Position Title

Only your Screen name and email is visible to the forum when commenting and contributing to a consultation.

User-generated information

Through The Ipswich Platform , digital correspondence may be exchanged between The Ipswich Platform and you (via email or a message on the platform). This can include responses and/or submissions The Ipswich Platform has had from you.

Why do we collect this information?

To obtain your views on Council policies, services and projects

Council wants to hear from the whole community, and we collect this information to help inform decision making. The intent of The Ipswich Platform information collection is to identify gaps in community services and to encourage more inclusive services. In turn, this will inform Council policies, services and programs that will align with the diversity of our community.

To facilitate cross service collaboration and information sharing

Council wants the local community service sector to work collaboratively to provide high quality services to the community, share information that improves service access and navigation for consumers, share resources and increase cross-service communication to improve community outcomes. Council provides and moderates The Ipswich Platform to facilitate the cross-service connections and communication that contributes to and maintains digital communication at a local level.

To send you periodic communication

The Ipswich Platform will send information and updates about the projects discussed on this site to the email address you provide.

The Ipswich Platform newsletter will be e-mailed quarterly.

At any time you can unsubscribe from receiving updates via the newsletter by using the unsubscribe link at the bottom of each email.

To protect the integrity of the discussion

Comments provided to The Ipswich Platform are moderated by Ipswich City Council. We do this to create a productive and safe environment where people can get involved with the issue and each other without feeling bullied, harassed or intimidated.

Please read our Moderation Statement for further information.

Who has access to this information?

When you register for a user account and participate in The Ipswich Platform you provide Council with two types of personal information.

Information available to other persons

Available information is limited to your screen name and email plus any comments you leave under that name in the forums or other tools on the site.

You are able to choose a screen name that does not personally identify you to other participants.

Council may publish reports that may incorporate community feedback and the results of polls and surveys. As appropriate, selected quotes or comments from surveys may be included in the reports. None of the selected material will be attributed to identifiable individuals.

Information available to both Ipswich City Council and Social Pinpoint

All information from the Registration form,
Comments,
Survey, Quick Poll, and comment voting responses,
General site activity such as document downloads.

Storage of personal information by Council

Council protects your personal information against loss, unauthorised access, use, modification and disclosure, and any other misuse. Council stores the personal information it collects in secure locations and databases located in Australia.

Some examples of the safeguards Council uses to protect your personal information include:

password protection on Council computers
restricted access to Council officers
training for Council employees on Council’s information security and confidentiality procedures
regular back up of Council databases.

Third party links

Occasionally Ipswich City Council may include links to third party sites on The Ipswich Platform page. These can either be contract consultants and/or expert information services on a particular topic. Council will clearly identify when a link is to a third party site. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Your agreement

Your participation on The Ipswich Platform digital engagement platform is subject to the terms and conditions set out in this Privacy Statement.

At any time, you may close your The Ipswich Platform account or request deletion of the personal information we hold, by emailing community@ipswich.qld.gov.au

Complaints

If you have a complaint about how we have handled your personal information, please contact us by email, phone call or letter. Please see contact details below.

Please note that we will ask you to lodge your complaint in writing. Council will endeavour to:

acknowledge receipt of your complaint within 5 business days of receiving your complaint; and
provide you with a response within 45 business days of receiving your complaint.

Council privacy contact details

Complaints Management Unit

Postal address: PO Box 191, Ipswich, QLD, 4305

Phone: (07) 3810 6222

Email: council@ipswich.qld.gov.au

The following Terms and Conditions govern the use of The Ipswich Platform (“the site”). This site is owned and operated by Ipswich City Council ('Council') using software licensed from Social Pinpoint.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Statement and Moderation Statement. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Statement and Moderation Statement).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Statement. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to the Council. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Statement. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Statement). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from their users?

You must understand and agree that, without limitation:

all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
you are prohibited from advertising or offering to sell or buy goods and services;
you must not transmit content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware;
you must not collect or store personal data about other users of the site;
you must not impersonate any person or entity, including without limitation to a Social Pinpoint representative;
you must not interrupt or interfere with the site or servers or networks connected to this site;
you must not attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend your access to the site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to community@ipswich.qld.gov.au

Governing Law

These Terms shall be governed in accordance with the laws of Queensland.

Indemnification

Council, its contractors, affiliates, officers, agents, licensors are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement by you, and/or any breach of the representations and warranties made by you as set out above.

What content do we own?

The site contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the Council and its suppliers and licensors. The Council owns and retain all rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the forum and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are the sole responsibility of yourself and any third party.

Disclaimer and Warranties

By accessing and using the site you agree that that use is entirely at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Council does not accept any responsibility for any reliance by you on content present on the site.Any material that you download through the site is done at your own risk and you are responsible for any damages to your computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after any revisions become effective, you agree to the Terms and agree to comply with them.. If you do not agree to any revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at community@ipswich.qld.gov.au.